AMS: model on demand to reduce costs

The benefits of AMS (Application Management Services) outsourcing are already widespread and I dare say that we no longer need to prove its efficiency. And as everything evolves, now we see a new way of hiring this support, the on-demand.

It's not a model like renting a movie on television for just a few hours instead of subscribing to a channel package for an indefinite period of time, but a service that dispenses with constant purchase orders, limited to an annual contract with predefined values, to meet the needs of companies and paying only when used. Hired for specific demands, this format generates cost reduction for companies.

In AMS on-demand you pay for use within a pre-defined scope. Although complex, the support of an ERP (Enterprise Resource Planning), in most cases, does not require daily repairs, being therefore unnecessary a 24/7 team that works only with this objective, except exceptions.

Paying a service for consumption instead of internalizing this demand and its infrastructure and professional expenses, especially at a time like this when all the companies' costs are being revisited is a strategic differential.

From the internal professional to the outsourcing of the service, we now have the hiring of a specialized team that specifically meets the agreed service provision. But you may be wondering about the guarantee of the response time, correct? Although the SLA (Service Level Agreement), that is, the time to answer and repair the call in question is less than in contracts with fixed costs, one of the main differentials of this modality is that the return ceases to occur in days and starts to happen in a few hours.

In parallel, the flexibility of the on-demand service makes this support unbureaucratic, avoiding the documentation procedures for each of the open tickets. The advantages are numerous and most of the time they end up in numbers. And, at a time like this when the most controllable variable is costs, the model meets the current scenario of companies, which is to reduce recurring expenses to attract their business at this time of gradual resumption of activities.

By Rogério Maciel, Technology leader of Focus IT



Tags AMS (Application Management Services) Focus IT on demand Rogério Maciel