Shared Services Management and Internal Projects

Control of customer service and projects

The FOCUS IT SAS solution allows you to control the demands of your shared service center and the projects arising from those demands. With a complete list of features and incredible ease of use, 
this tool consolidates information and organizes it for decision making and investment focus.
We highlight the features:
  • Opening of demands by the company's employees, directing to the responsible area;
  • Visualization of the demand progress by the attendant, responsible collaborator, requester and managers;
  • Service panel graphically and with the indication of demand classifications;
  • Allows the appointment of hours and expenses in meeting the demand, as planned by the moderating group or solution managers;
  • Allows the inclusion of documentation attached to the demands, such as drawings, specifications, figures, etc .;
  • Alerts on the maturity of the delivery of demands;
  • Complete and recorded workflow where the demand was handled;
  • Demand Dashboard;
  • Satisfaction survey report;
  • Resource schedule planning and control;
  • Transforming demand into design simply and quickly;
  • Monitoring the progress of the project graphically;
  • Physical and financial notes of project execution;
  • Comparison of planned and accomplished project;
  • Control of project status report issuance and report repository and minutes;
  • Administration of a catalog of planned services according to the areas that make up the shared service center; and
  • Possibility of using the Balance Score Card (BSC) of the tool with varied infinity of information.

Featured Benefits:

  • Control of internal demands;
  • Control of internal projects;
  • Agility in serving internal clients;
  • Real-time information for priority decision making and resource allocation;
  • Single repository of documentation inherent to the service center; and
  • Availability of immediate information to monitor activities.
FOCUS IT has a high level of customer satisfaction already served with this service.
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