AMS

Support for SAP Operations Support

FOCUS IT AMS support aims at sustaining the operations performed in SAP ERP, with the adequate quality and in a constant way, involving the professionals with the correct training to solve any problem.

Answering and resolving calls of doubts and/or incidents in the use of SAP ERP.

Development of improvements to increase business processes in the continuous use of SAP ERP.

Training in situations where the business process can be optimized through knowledge transfer, either by training itself or by providing functional and technical material.

Reducing the volume of demand from customers' internal IT staff on functional and technical questions about the processes performed in SAP ERP.

Adherence to customer rules in SAP ERP maintenance, considering the defined models, technical procedures, nomenclatures and technological standards.

Compliance with customers' internal rules and procedures, adhering to business priorities, demands from business areas and using this guideline to propose the solutions demanded.

Continuous monitoring of the activities performed to ensure the agreed service level.

Our AMS services and solutions allow you to:

Focus of client's internal IT staff on monitoring 
and control

Expert solutions for each business area 
served by SAP ERP

Reduction of time in incident resolution 
delivery

Understanding of business requirements in proposing solutions

Methodology in the execution of activities; and

 Service levels of standardized care
FOCUS IT has a high level of customer satisfaction where it has this contracted service.
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